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Compliance
& Complaints

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www.thepims.co.uk

Our Commitment to You

At Sage Sleeps Ltd, we believe great service is built on trust, clarity, and doing things properly. Whether you’re staying with us, partnering with us, or exploring property opportunities, we want you to feel informed, respected, and supported every step of the way.

We keep things simple, transparent, and friendly — no jargon, no pressure, just honest communication.

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​Compliance Statement

Sage Sleeps Ltd operates in line with all relevant UK property standards and good‑practice guidelines. To keep everything clear:

  • We are not authorised or regulated by the Financial Conduct Authority (FCA).

  • Any information we share about property or investment is general guidance only and should not be taken as financial advice.

  • We always encourage clients and partners to seek independent legal, tax, or financial advice before making decisions.

  • We follow all applicable UK property requirements, including:

    • Health & Safety and Fire Safety standards

    • Right to Rent checks

    • Local licensing and planning rules (where required)

    • UK GDPR data protection obligations

Our goal is to create a safe, compliant, and positive experience for everyone we work with.

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Complaints Procedure

We genuinely want every interaction with Sage Sleeps to be smooth and enjoyable. If something hasn’t gone the way you expected, we’re here to listen and put things right.

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How to Make a Complaint

You can contact us directly using:

Email: pawel@sagesleeps.com

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What Happens Next

  1. We’ll acknowledge your complaint within 3 working days.

  2. We’ll look into the issue carefully and fairly.

  3. You’ll receive a full response within 15 working days.

  4. If we need more time, we’ll keep you updated so you’re never left wondering.

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If You’re Still Not Satisfied

Sage Sleeps Ltd is a member of the Property Investors Mediation Service (PIMS). If you feel your concern hasn’t been resolved after following our internal process, you can escalate the matter to PIMS for an independent review.

This gives you added reassurance that your complaint will always be handled fairly and transparently.

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